Equifax takes down customer service web page after ‘malicious content’ found
TORONTO — Equifax Inc. is reporting that a third-party vendor the credit rating agency uses to collect performance data on its U.S. Equifax website was serving malicious content.
“Since we learned of the issue, the vendor’s code was removed from the webpage and we have taken the webpage offline to conduct further analysis,” an Equifax spokesperson said in an emailed statement Thursday.
“Equifax can confirm that its systems were not compromised and that the reported issue did not affect our customer dispute portal.”
Earlier Thursday, Equifax Canada said its U.S. parent company was temporarily taking down one of its customer services pages amid reports that hackers had allegedly altered Equifax’s credit report assistance page so that it would send users malicious software disguised as Adobe Flash.