B.C. disaster response outdated and inaccessible for evacuees: ombudsperson report

VANCOUVER — A report from British Columbia’s ombudsperson says emergency support programs for those forced from their homes during disasters are outdated, under-resourced, inaccessible and poorly communicated. 

Ombudsperson Jay Chalke’s report on the government’s response to wildfires and severe flooding in 2021 analyzed the fairness in delivering assistance programs, and says there is unclear and confusing communication about programs, unreasonable delays in providing support and a lack of flexibility over how supports are delivered.

Chalke says the process does not take into account the distinct needs of Indigenous evacuees, elderly people or those with physical and cognitive disabilities.

His report makes 20 recommendations for the government, including ensuring reception centres are accessible, and supports are responsive to the needs of all evacuees.